FAQs
Ash Limousine & Charters
How much advance notice is required for a reservation?
We accept bookings with as little as one hour's advance notice.What is your cancellation policy?
No-fee cancellation: Reservations cancelled up to one week prior to your scheduled ride will not incur any charges. Late cancellations: Cancellations made less than one week but more than 48 hours before your ride will be subject to a 50% fee of the total booking cost.How do I obtain a receipt?
Please email sales@ashlimousine.com or contact our office at (682) 551-2910, and we will provide your receipt in a timely manner.Why might the charged amount differ from the quoted price?
In some cases, additional services requested following the initial quote may result in adjustments to the final charge.Where should I meet my chauffeur at the airport?
Your chauffeur will meet you directly at your terminal and will be waiting for your arrival.What if my flight is delayed?
We track all flight schedules to make necessary adjustments for any delays.Are pets allowed in the vehicles?
Yes, we welcome pets in our vehicles.How can I contact my chauffeur?
Your chauffeur can be reached directly by phone. We will provide you with all required contact information.What training do your chauffeurs receive?
All chauffeurs complete extensive training that covers vehicle orientation, defensive driving techniques, safety protocols, customer service standards, regulatory compliance, GPS and navigation systems, and emergency response procedures.What should I do if I need to make changes to my booking?
Please contact us at (682) 551-2910. We're available to assist with any modifications to your reservation.






